ION connection problems

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HParks
Posts: 2
Joined: Thu Mar 22, 2018 8:22 pm

ION connection problems

Post by HParks » Sat Mar 24, 2018 12:52 pm

I have an ION system running version 2.6.3.9.0.11 software.
The remote (iPad Pro) shows that it is connected but has no control of anything.
Checking the setup and IP addresses, everything looks correctly setup, based on your setup document instructions.
Desk settings of (String RX and String and OSC TX are enabled on the RPU)
The Network Interface Protocols setting on the RPU for UDP Strings & OSC is also on, and set for TCP Format for OSC 1.0 (packet length headers).

The ETC remote software ( IRFR BTS ) running on the same iPad and system works fine.

The system is comprised of 2-IONS, 1-RPU, 2-RVI units. (There are 5 RVI units, but currently are running only two)
All units are running the same software version.
The defined Master is the RPU at 10.101.96.101 and is the device I am trying to connect to. (Shows Connected)

Any idea what to check next ?

Thanks
Henry

HParks
Posts: 2
Joined: Thu Mar 22, 2018 8:22 pm

Re: ION connection problems

Post by HParks » Sun Mar 25, 2018 12:57 pm

Hello,

I figured out the problem, and every thing is working fine now.

Not enough String RX Group IDs were set up.
Assigning Groups 1>32 fixed the problem.

Thanks

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